Workforce Wellbeing and Burnout Mitigation in Health Administration Practices

Indah Sri Astuti; Onnie  Wira Tama

doi:10.69725/appha.v1i1.276

Authors

Indah Sri Astuti Department of Hospital Administration, Universitas Muhammadiyah Surakarta, Indonesia.
Onnie Wira Tama Department of Hospital Administration, Universitas Muhammadiyah Surakarta, Indonesia.

DOI:

https://doi.org/10.69725/appha.v1i1.276

Keywords:

Burnout, Workload, Well-being, Supervisor Support, Flexibility

Abstract

Objective: Study the impact of the antecedents of burnout among administrative staff in healthcare and explore the moderating role of work flexibility on the associations between organizational support, workload, and stress management strategies.
Methods: Workload, well-being programs, supervisor support, stress management training, work flexibility, and burnout levels were evaluated using validated instruments in a quantitative, cross-sectional survey of residents.
Results: Results suggest that higher workload and, in contrast, employee well-being initiatives, supervisor support, and stress management training are related to greater and lower burnout risk, respectively. Job flexibility does moderate this relationship: it amplifies the effectiveness of supportive interventions. Correlations and regression analyses supported the nature and direction of these associations and the mediating paths from the organization's resources to employee resilience.

Novelty: Incorporating several organizational factors and considering work flexibility as a moderator, this study contributes to our knowledge of the burnout process. In contrast to existing studies, it fills gaps by providing an integrated view and by unveiling how flexibility supports the positive effects of well-being programs, supervisor support, and stress management training by showing a new view of workforce well-being strategies in challenging healthcare environments.

Implications: The findings highlight the need for multilevel interventions for burnout prevention, informing organizational policies and leadership strategies. These insights may inform evidence-based approaches to improve staff well-being, resilience, and performance, providing actionable suggestions on how to design flexible and adaptive work environments that contribute to the long-term health of employees and organizations.

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Author Biographies

Indah Sri Astuti, Department of Hospital Administration, Universitas Muhammadiyah Surakarta, Indonesia.

dr. Indah Sri Astuti is a lecturer and researcher in the Department of Hospital Administration, Universitas Muhammadiyah Surakarta, Indonesia. Her research focuses on hospital management systems, workforce well-being, healthcare quality improvement, and administrative innovation in health services. With professional qualifications in hospital administration and strategic management, she actively contributes to academic and institutional initiatives aimed at optimizing healthcare governance and human resource development.
Onnie Wira Tama, Department of Hospital Administration, Universitas Muhammadiyah Surakarta, Indonesia.

dr. Onnie Wira Tama is a specialist in obstetrics and gynecology and a faculty member at the Department of Hospital Administration, Universitas Muhammadiyah Surakarta, Indonesia. His academic and professional interests lie in hospital management, medical leadership, and healthcare policy, particularly in the integration of clinical practice with administrative efficiency. He is also engaged in research and community-based healthcare initiatives that promote sustainable and patient-centered management systems.

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