Evaluating the Efficiency of Public Administration in Today’s Dynamic Environment

Abstract

Purpose: This study aims to evaluate the efficiency of public administration in Indonesia from 2018 to 2023, focusing on how governance practices affect service delivery and citizen satisfaction.
Method: A mixed-methods approach was employed, including quantitative data from structured surveys of 200-300 public administration agencies and qualitative data from interviews and focus groups with policymakers, administrators, and citizens.
Findings: The study finds a general improvement in efficiency indicators, particularly in health and infrastructure sectors, with service delivery scores increasing from 70.4 in 2018 to 79.0 in 2023. Challenges persist in the education sector and at local government levels, with issues related to corruption, bureaucratic inefficiencies, and resource allocation. Successful practices include decentralization, performance measurement, and the use of digital tools.
Novelty: This research provides a comprehensive assessment of public administration efficiency in Indonesia, integrating both quantitative and qualitative data to offer a nuanced understanding of governance practices and their impacts.
Implications: The findings highlight the need for targeted anti-corruption measures, optimized resource management, and improved citizen engagement mechanisms. These insights offer practical recommendations for enhancing service delivery and governance effectiveness in Indonesia.