Innovating Public Administration through the Behavioral Influence of Psychological Insights

Abstract

Purpose: This study explores the integration of psychological insights into public administration to enhance understanding of human behavior and improve administrative practices. The focus is on examining how transparency and bureaucratic representation influence public trust and organizational performance.
Method: A quantitative survey with purposive sampling collected data from Indonesian government employees and the public, analyzed using regression and ANOVA.
Findings: The results reveal significant effects of transparency and bureaucratic representation on public trust. Specifically, higher levels of transparency and diverse bureaucratic representation positively impact public trust in government institutions. Demographic factors such as gender, age, and employment status also showed significant differences in public trust levels.
Novelty: This study provides new insights into the application of psychological theories, such as cognitive biases and public service motivation, to public administration. It highlights the practical implications of integrating psychological insights to address the gap between theory and practice in administrative contexts.
Implications: The findings suggest that incorporating psychological perspectives can improve policy  and public administration practices. By addressing cognitive biases and enhancing bureaucratic diversity, policymakers can foster greater public trust and improve organizational performance.