ROBERT CARL, Hanen; USTMANNY , Alzatreh. Expanding Customer Engagement through Dual Valences and Contextual Influences on Word-of-Mouth Responses. Community Service Research Innovation, [S. l.], v. 1, n. 1, p. 65–76, 2024. DOI: 10.69725/csri.v1i1.187. Disponível em: https://analysisdata.co.id/index.php/CSRI/article/view/187.. Acesso em: 14 sep. 2025.